Our Policies

We understand that plans can change. To ensure fair scheduling for all our customers:

• Cancellations must be made at least 24 hours before your scheduled appointment
• No shows and/or repeated no shows may result in requiring a deposit for future bookings

• Appointments may be rescheduled free of charge if done at least 24 hours in advance
• You may reschedule up to 2 times without penalty per booking
• After 2 reschedules, a new booking deposit may be required

• Payment is due upon completion of service
• We accept cash, credit cards, and mobile payment apps
• For orders over $300, a 50% deposit may be required
• Monthly maintenance plan members will be billed monthly on the anniversary date
• Returned payments will incur a $25 processing fee

Valuables: Please remove all valuables and personal items from your vehicle before service. We are not responsible for any missing items.

Existing Damage: We are not liable for any pre-existing damage to your vehicle. We recommend documenting any existing scratches, dents, or issues before service.

Personal Items: We will not rearrange or move personal items in your vehicle. Vehicles must be accessible and clear of belongings.

Access Requirements: Water and electricity must be accessible at your location for mobile services.

Your satisfaction is our priority. If you're not completely satisfied with our service:

• Contact us within 48 hours of service completion
• We will return to address any concerns at no additional charge
• If issues cannot be resolved, we will work with you on a fair resolution
• Warranty does not cover damage caused by pre-existing conditions or customer negligence

• Payment is expected at time of service completion
• Invoices for maintenance plans are due within 7 days of billing
• A late fee of 1.5% per month will be applied to overdue balances
• Services may be suspended for accounts with balances over 30 days overdue
• Collection fees may be applied to severely overdue accounts